Restore Confidence, Restore Lives
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Jobs

Why work for us?

Delivering good outcomes for our clients means that we need an enthusiastic staff team, working towards that common goal – The work can sometimes be demanding but also very rewarding.

Our clients come from diverse backgrounds and all walks of life. We’re committed to equality and inclusion and look for people who can live our values of being creative, collaborative and valuing the individual.

We are committed to employing people with lived experiences of the services we provide.

The Restore Trust is well respected within the voluntary sector and by other important stakeholders. It also enjoys a good level of support from across the wider community.

When completing your application form, if you need any advice or technical assistance, please call 0117 942 7000.

Current Jobs

Office and Quality Compliance Manager

  • £23,000 - £25,000 starting salary (depending on qualification / experience) with the opportunity to earn up to £28,000
  • Permanent & Full Time (37.5 hours)
  • Bristol (with some travel - must have own transport)

 

 

About the Restore Trust

The Restore Trust is a not for profit social enterprise that supports people to access training and work opportunities. Our services aim to improve the quality of life of individuals and their communities by building confidence and resilience. All members of the community are welcome but particularly those who are often excluded from such opportunities due longstanding disadvantage including criminal records, poor housing, a disrupted education, health issues or long- term unemployment.

The Restore Trust works in partnership with the public, private and voluntary sectors to create social impact, contribute to positive social change and increase social inclusion. Restore specialises in supporting individuals with a criminal record find sustainable work.

 

We are currently recruiting for an Office and Quality Compliance Manager. While the focus is on supporting individuals into learning, training or work, the successful candidate will take ownership over a wide variety of responsibilities across the business, providing essential business support to the CEO.

 

About the role

We are seeking a candidate with excellent organisational skills and strong aspirations to lead on continuous quality improvement and process change across the business. You will offer contract compliance support linked to a range of current contracts including National Careers Service and CFO 3 (HMPPS and ESF funded – criminality focussed) as well as new business development opportunities.

 

You will be working with a wide range of clients from a variety of backgrounds and with individual needs. You will ensure that the services offered are high quality by continually reviewing and improving your own practice and working in partnership with a wide range of organisations from across the private, public, statutory and voluntary sectors.

 

Ideally you will have excellent administration and IT competency skills and can work effectively with a range of different organisations from across the private, public, statutory and voluntary sectors.  

 

Duties:

  • Oversee and manage office administration - including office opening and closing, maintenance and building management (liaising with prison estates as required).
  • Manage the provision of IT and telephony equipment to the staff, ensuring an efficient distribution of PCs, laptops, mobiles etc. and signing in and out of equipment.
  • Implement and maintain a petty cash system on site.
  • Manage and maintain the company’s purchase ledger, including recording invoices and payments when received using approved Restore Systems and QuickBooks
  • Follow Restore approved financial procedures.
  • Act as initial IT interface with external IT Maintenance Company.

Contract Compliance and Quality Assurance

  • Lead on contract compliance including data quality and service quality assurance tasks.
  • Ensure that operational staff understand and comply with contract requirements including performance, quality and information security issues.
  • Ensure that contract outcome evidence is checked prior to submission as per contractual requirements.
  • Support staff to understand contract performance targets and the performance management system.
  • Develop appropriate electronic and recording systems to support delivery of the key functions above including service quality, performance management and data quality.
  • Prepare monthly information management reports, including performance, social value impact data and service user feedback data.
  • As a member of the management team, provide analysis and advice on the Business model, trading conditions, performance and commercial opportunities.
  • Present and maintain an excellent standard of customer service.
  • Ensure a safe environment for both staff and trainees to operate in.
  • Ensure accurate and timely Health and Safety/quality audits are conducted.
  • Produce Board reports on contact performance, attend board meetings and prepare the board minutes

 

Line Management

  • Manage reception and admin staff
  • Provide induction packs for new starters to carry out their role
  • Managing holiday requests, reporting upon timekeeping and sickness records as well as staff performance
  • Maintain a central register of overall staff training and safety critical qualifications.
  • Ensure direct reports have up to date information on legal compliance issues including but not limited to safeguarding, health and safety, data protection / GDPR, information security
  • Manage renewal of DBS and licenses
  • Act as initial HR interface with external HR consultant/CEO
  • In conjunction with the wider management team, set and monitor objectives, carry out appraisals and give constant feedback for all direct reports.
  • Deal appropriately and according to procedure with any grievance and disciplinary issues.
  • Track clients to capture outcomes and improve the effectiveness of our services.
  • Work with a variety of organisations to generate referrals to meet targets.
  • Meet all standards for quality of service; safeguarding, information and data security, and any other contract requirements.
  • Attend meetings and training as required.
  • Ensure adherence to the company's equalities and diversity policy and actively embed equality and diversity into all activity.
  • Other duties commensurate with the level and nature of the post.

 

The ideal candidate for this position will have

  • Competency in MS Office Suite
  • Manage budgeting and book -keeping procedures
  • Excellent communication, written and verbal skills
  • Strong organisational and planning skills
  • Ability to develop management information reports and analyse data to support business decisions
  • A can-do attitude
  • Ability to prioritise, work under own initiative and problem solve
  • Relevant previous experience in office and/or finance administration
  • Attention to detail
  • A teaching / training or assessor qualification (Desirable)

 

 

The Restore Trust can offer you:

  • 25 days leave
  • Access to training opportunities
  • Pension
  • Varied and interesting work
  • A relaxed and friendly environment working closely with partner agencies

 

Please send your CV and covering letter detailing your suitability for the role to

Suzanne Thompson CEO by 12pm 05/03/2020

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Interviews 11.03.2020

 

If you would like to discuss the role informally prior to application - please call 0117 942 7000

Careers Advice and Support Worker

  • £21,000 - £25,000 starting salary (depending on qualification / experience) plus bonus scheme
  • Permanent & Full Time (37.5 hours)
  • Bristol (with some travel - must have own transport)

 

 

About the Restore Trust

The Restore Trust is a not for profit social enterprise that supports people access training and work opportunities. Our services aim to improve the quality of life of individuals and their communities by building confidence and resilience. All members of the community are welcome but particularly those who are often excluded from such opportunities due longstanding disadvantage including criminal records, poor housing, a disrupted education, health issues or long- term unemployment.

The Restore Trust works in partnership with the public, private and voluntary sectors to create social impact, contribute to positive social change and increase social inclusion. Restore specialises in supporting individuals with a criminal record find sustainable work.

 

We are currently recruiting for 1 specialist adviser roles. While the focus is on supporting individuals into learning, training or work, you will also provide signposting and general advice accessing a range of other services depending on the needs assessment of your client. These roles are mainly outreach based but will include supporting clients at our Community Hub in North Bristol (Gloucester Rd) where we also offer training. Some work in Prison may be required – we will apply for clearance on your behalf if necessary.

 

About the role

You will offer advice linked to a range of current contracts including National Careers Service, Careers Enhanced Information, and CFO 3 (HMPPS and ESF funded – criminality focussed).

 

You will be working with a wide range of clients from a variety of backgrounds and with individual needs. You will ensure that the services offered are high quality by continually reviewing and improving your own practice and working in partnership with a wide range of organisations from across the private, public, statutory and voluntary sectors.

 

Ideally you will possess an IAG qualification at level 4 or above. This is not essential as full training will be given. However, this would be a distinct advantage and will affect the starting salary.

 

Duties:

  • Provide careers advice and general support to adults via a range of methods including face to face; telephone; email; group work and other digital means to help them to achieve work or learning goals.
  • Support clients to develop their own career management skills through a range of activities designed to improve confidence and resilience.
  • Work with clients to support their progression into learning, training or work or progression within work.
  • Track clients to capture outcomes and improve the effectiveness of our services.
  • Provide specialist support to clients with a criminal record working closely with Probation and Prison Services as required (training will be provided).
  • Work to develop a strong network of partner organisations who can provide complementary services and support for your clients.
  • Work with a variety of organisations to generate referrals to meet targets.
  • Design and deliver workshops / job-shops to meet local need. Study local labour market information (LMI) to ensure your advice is relevant (this will be provided).
  • Record all interactions and outcomes with clients in a timely manner to meet contract deadlines. You will be offered training and support on the systems required.
  • Operate from a variety of locations.
  • Meet all standards for quality of service; safeguarding, information and data security, and any other contract requirements.
  • Attend meetings and training as required.
  • Ensure adherence to the company's equalities and diversity policy and actively embed equality and diversity into careers advice and guidance and all delivery activity.
  • Other duties commensurate with the level and nature of the post.

 

 

The ideal candidate for this position will have

  • Experience of supporting adults into learning, training or work, individually or in groups; employed and unemployed
  • Gained an IAG Qualification
  • Full clean driving licence and use of a vehicle
  • Enhanced DBS Clearance (mandatory: we will apply for this clearance for you if required)
  • Experience of working with disadvantaged clients and / or those with a criminal record
  • Experience of outreach activity and generating referral pipelines
  • A teaching / training or assessor qualification (Desirable)

 

 

The Restore Trust can offer you:

  • 25 days leave
  • Access to IAG qualifications and other training
  • Pension
  • Varied and interesting case work
  • A relaxed and friendly environment working closely with partner agencies
  • A bonus scheme which will allow successful candidates to increase their earnings to an additional £1860 per annum based on achievement of performance outcomes

 

 

Please send your CV and covering letter detailing your suitability for the role to

Suzanne Thompson CEO by midnight 28/02/2020

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Interviews 04.3.2020

 

If you would like to discuss the role informally prior to application - please call 0117 942 7000

THE RESTORE TRUST BOARD OF DIRECTORS/TRUSTEES’ BRISTOL (UNPAID VOLUNTEER)

 

The Restore Trust is looking to recruit high-calibre individuals who will assist this not for profit social enterprise to achieve its full potential in working with people with complex needs to access training and employment opportunities.

The Restore Trust specialism is in Criminal Justice and we work with ex-offenders to help address the most pressing issues facing them on release from prison including access to education, employment, rehabilitation support, poverty, inclusivity.

Why we need you

We need ambitious and well-connected people in the area to help contribute to our development, strategic oversight, management and financial governance, as well raising funds for the work that we do in the community.  We will need a new chair, treasurer and secretary for our current board.

The aim of this work we do is to save public spending, achieved by keeping someone out of prison for example, the cost of this can be as high as sending a child to a top public school.  As well as other savings in relation to health, benefits, social services.  The Restore Trust assist people with their rehabilitation and integration into their local community, which will benefit the wider society.

What will I be doing and what skills do I need?

You should have an excellent network in the business and professional communities as well as people with a strong community background within the Bristol and surrounding area and to be willing to open these networks to benefit the activities of the Board.

We are looking for a range of experience and capabilities that would could include anyone from:

  • A commercial background ideally in training and skills would be advantageous
  • A consultancy, project management, background within an education or criminal justice sector
  • A marketing and PR, event management experience, for example a Marketing or Communications Director
  • A legal background someone who is diligent and has attention to detail, who understands the importance of compliance
  • Human resources, educational and training background
  • Professional services background for example, financial services, accountancy
  • Ideally people who have worked within the 3rd sector as a volunteer or previous trustee.
  • Senior/executive manager with good leadership skills ideally at a boardroom level, would be essential for the role of chair.
  • An accountancy/financial background would also be an advantage for the role of treasurer.

In terms of personal qualities, we are seeking to recruit confident, dynamic individuals who are willing to commit some time to working with the CEO and attend meetings if required.  You will need to be ambitious, tenacious and not afraid to make ‘the ask’.  You should also be approachable, flexible and able to work as part of a team, as that will be key to the Board’s success.

What support will we give you?

An induction to meet up with existing members of “The Restore Trust” board who will support you with advice and knowledge of the rehabilitation processes.

The opportunity to work with HMP Bristol, Bristol City Council, Job Centre Plus as well as other partnerships.  To see and hear how this work will change lives of ex-offenders.

What benefits can I expect?

  • The opportunity to take a leading role in an exciting Bristol community’ Social Enterprise to help save public spending and people re-offending.
  • The chance to work alongside and engage with people who face social challenges ahead of them.
  • The prospect of growing your networks with other members of the Board
  • The satisfaction of knowing you are making a valuable contribution to Bristol’s community.
  • The opportunity to develop new and existing skills

Where will I be based?

This is a Bristol based role; however, part of your role will include you being active in the community promoting the organisation.  Reasonable expenses will be paid.

To find out more, please contact our CEO Suzanne Thompson @ This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0117 942 7000.  A copy of your CV and 1 side of A4 expression of interest will be required.

Volunteer Admin/Receptionist

Location: BS7 8QB

Skills: Administration, Business Management, Project/Programme Management, Customer Interaction 

What matters to you: Crime, Community Safety. Business/Social Enterprise 

 

The Restore Trust is looking for reliable volunteers to provide admin and reception support in our offices on Longmead Avenue. The role will include taking telephone calls, booking students onto courses and providing basic admin support.

The role would suit someone looking for experience of working in the voluntary sector or who is recently retired and would like to contribute to work in the local community.

The Restore Trust is a not for profit social enterprise working with disadvantaged people, often with complex needs and criminal convictions, to support them into training and employment.

If this role is of interest, please contact

Suzanne Thompson - CEO on 0117 942 7000 or send a CV or Expression of Interest to This email address is being protected from spambots. You need JavaScript enabled to view it. 

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Contact Us
Our Contact Details
  • Address 4-6 Longmead Avenue, Horfield, Bristol, BS7 8QB
  • Telephone0117 942 7000
  • EmailThis email address is being protected from spambots. You need JavaScript enabled to view it.
  • Open TimesMon-Fri, 9am - 5pm
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